Shipping policy

General Shipping Terms for Online Orders to the US and Canada.

All orders are shipped from our warehouse in North Vancouver, BC, Canada.

United States

• Free Shipping on Orders Over $45 (4-8 Business Days).
• $5 Flat Rate Shipping for Orders Under $45.

Canada

• $10 Flat Rate Shipping on All Orders (2-7 Business Days).
  
• Exceptions apply to remote areas*.

Processing times

• Within 24 hours of receiving order on regular business days (Monday - Friday).
• It can take our shipping carrier 1-2 days to receive your shipment and provide tracking updates.
• Shipping times quoted in checkout is not a guaranteed delivery standard. In general, shipping times have been normal and on-time.

*Most remote locations are locations that Canada Post refers to as "Air Stage Locations" - locations where mail must be airlifted more than 6 months of the year. See here for a full list of postal codes not eligible for free shipping. Shipments to these locations qualify for additional shipping charges. Customers will always be contacted before charges are applied.